Money-Back Guarantee

At KDDollGallery, we are committed to your satisfaction. Our money-back guarantee ensures that you can shop with confidence, knowing that we stand behind the quality of our products.

Eligibility for Refund

To be eligible for a refund, you must contact us within 48 hours of receiving your order. The product must be unused, in its original packaging, and in the same condition as when you received it.

Non-Refundable Items

Due to the intimate nature of our products, we cannot accept returns or offer refunds for used items. Custom-made dolls are also non-refundable unless they arrive damaged or defective.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us immediately. We will work with you to resolve the issue, which may include a replacement or a full refund. Please provide photos of the damage or defect to expedite the process.

How to Request a Refund

To request a refund, email our customer support team at support@kddollgallery.jp with your order number, a description of the issue, and any relevant photos. Our team will review your request and respond within 2 business days.

Processing Your Refund

Once your refund is approved, we will process it within 5-7 business days. The refund will be issued to your original payment method. Please note that it may take additional time for your bank or credit card company to process and post the refund.

Contact Us

If you have any questions about our money-back guarantee or need assistance with a refund request, please contact our customer support team at support@kddollgallery.jp. We are here to help and ensure your satisfaction.